IT Specialist
Fluent in English
French mother tongue
Swiss nationality
More than 20 years of experience in HelpDesk and Training
Seeking to collaborate within a team providing my technical and pedagogical skills in order to provide a quality support to users
MY PROFESSIONAL PROFILE
I started my IT career in 1999 and have always enjoyed supporting users and helping them in their respective jobs.
PROFESSIONAL HISTORY
My Roles & Responsibilities
IT SPECIALIST, CELGENE A BMS COMPANY
August 2014 until now
Support Boudry and EMEA users
Manage incidents and requests in ServiceNow
Install software and peripherals
Setup mobile phones
Mobile phones fleet management
Order hardware in Oracle iProc
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TECHNICIENNE SUPPORT ATELIERS, LOUIS VUITTON
October 2012 - July 2014
Support La Chaux-de-Fonds and Meyrin users
Identify needs and take necessary actions
Contribute to planned maintenances
Create new user and exit user requests
Manage IP telephony with supplier
Order hardware
Provide support for corporate projects
Manage SAP user accounts
SERVICE DESK AGENT, SWATCH GROUP
July 2012 - October 2012
Support users locally and remotely
Research solutions
Install software, hardware and peripherals
Manage tasks and incidents
Create user accounts in the AD
Create DNS entries
FACILITIES AND IT SPECIALIST, COLUMBIA SPORTSWEAR
February 2006 - June 2012
IT
Support users locally and remotely
Research solutions
Install software, hardware and OS (Windows and Apple)
Manage tasks and incidents
Ensure office computing trainings in French and in English
Create user manuals, guidelines and procedures
Manage projects
Maintain assets inventory
Manage telephony
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Facilities
Manage car fleet and insurance contacts
Manage offices and showrooms leases, search for new office space
Choose and order furniture, manage office layout and floor spaces
Administer facilities, manage security and archiving
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SUPPORT AUX UTILISATEURS, CARGILL
2005-2006
Support users locally and remotely
Log incidents and requests
HELPDESK AND TRAINING, BULGARI
1999-2004
Support users locally and remotely
Research solutions in dedicated databases
Install software, hardware and OS
Create user accounts in AD
Log calls and manage team tasks
Ensure office computing training
Create user manuals, guidelines and procedures
Manage projects
Support auctionneer during charity auctions
Install POS in shops
EDUCATIONAL EXPERIENCE
What I’ve Learned
ITIL
2014
CERTIFICAT DE COORDINATRICE PC
2004
CERTIFICAT CANTONAL DE BUREAUTIQUE APPLIQUÉE
1993
BACCALAURÉAT
1989